[Cancellation Policy]
We will accept cancellations of purchases within 3 days of receiving the order if the product is not marked "non-returnable". Please be sure to contact our store using the inquiry form.
After that period, we will ship the paid items as scheduled. For customers who have chosen bank transfer, if payment is not confirmed after the payment period, the order will be automatically cancelled. If there is any reason, please be sure to contact us so we can wait. All costs related to returns are the responsibility of the customer.
Please note that if unauthorized returns continue, we may restrict the customer's use of our services.
If there is no objective problem with our response and unilateral refusal to accept the product or any and all actions that correspond to such refusal are found, we will not only cancel the order, but will also charge the customer for the refund and associated costs.
We do not accept returns after a certain period of time has elapsed. If you have to exceed this period for any reason, please be sure to contact us. If you do not contact us, we will not accept the return.
However, in the following cases, we will accept the return regardless of the conditions or time period.
1. An item that is clearly different from the item ordered has been sent.
2. The item has major damage or noticeable stains (noticeable tears, noticeable cracks, large noticeable stains, etc.) on parts that cannot be seen, and you sold the item without noticing this (This does not apply to insect bites, which are common to older items).
If any of the above conditions apply, we will refund the amount paid.
If you are not satisfied with a vintage item that we have stated in our description that there are no scratches, insect bites, or other damage to the item, and you are not satisfied with the item because it has insect bites, tears, or other damage that you could not see in the photos, we will check the condition of the item and if we determine that the item was definitely damaged before you purchased it, we will return it to you regardless of the time frame for a refund. We will accept returns and refunds regardless of the time period. However, you will be responsible for shipping and return charges, bank transfer charges, and credit card charges. This does not apply to released or used items that are marked "non-returnable".
Returns will not be accepted for any reason in the following cases
The product has been used, repaired, or modified.
Merchandise that has been used, repaired, altered, washed, or cleaned.
Merchandise that has been used, repaired, altered, washed, or cleaned.
Merchandise with lost or damaged product packaging (bags, cases, tags, etc.)
Special items that are marked "sale" or "outlet" items
Special items such as sale items, outlet items, etc. (For example, pants only. If the item is part of a set, it is eligible for return.)
Items that are not for the customer's own convenience. Refund requests accompanied by blackmail or threats of blackmail.
*In some cases, we may seek a resolution by legal means. Although we do not wish to do so, we will consider and implement such measures depending on the case.
Size Exchange
In the case of a return or exchange of a wrong size, the customer is responsible for the shipping costs of returning the item to us. We will accept exchanges for "different size of the same item" only when the item to be exchanged is in stock. If the item is out of stock, we will accept another size or a refund request. The exchange item will be delivered after we confirm the return of the item from the customer. Domestic shipping is free of charge. We do not accept shipping methods other than those specified by us, both domestically and internationally.
<Caution
When trying on the item, please be careful not to transfer the smell to the item. (Perfumes, cosmetics, cigarettes, etc.)
Please note that we cannot accept returns if the shipping slip is attached directly to the outer box or merchandise.
Please note that we cannot accept returns if the shipping slip is attached directly to the outer box or the product. This is especially true for washed items. Compared to items purchased in stores, mail-order items may be shipped to our store in plastic from the factory. Please dry them in a well-ventilated place in the shade to reduce the smell. For both vintage and reissued leather goods, the use of commercially available deodorant sprays, etc. may cause stains. Please note that any loss or damage caused by the customer's own handling of the item is not eligible for return. We do not accept returns under any circumstances.
Return Policy
Return of new and unused products
New and unused items that are not marked "non-returnable" may be returned.
However, if the condition of the product is clearly different from that before shipping, the product tag and those with traces of having been used once, the product returned without notice, even if there is a notation of new and unused, we will not accept the return. In the case of reprinted products made overseas, there is a difference in quality in terms of sewing compared to products made in Japan as a characteristic of the original products. We may not be able to accept returns if there are no obvious defects such as missing parts, or if the item is not sewn poorly.
All costs related to returns, such as shipping costs and customs duties, are the responsibility of the customer. In the unlikely event that we have had to recoup the cost, we will either refund the amount of the refund minus the cost or charge you for the amount of the recoupment. If you do not pay, we will not be able to refund your money.
Conditions for Return of Actual Merchandise
If you are dissatisfied with the actual product after receiving it, you may return it within a certain period of time.
By "actual merchandise" we mean vintage and high-value garments. Actual merchandise that is described as "used" or "released" in the product description is not eligible.
We only want to sell items that our customers are satisfied with. Again, in the case of inexpensive products such as disposed products in the product description, they are considered used products for sale and are not subject to returnability, so we cannot accept returns for them. We will only accept returns within 8 days of receipt of the actual product. Please be sure to strictly observe this rule.
In the case of consignment items
If the product is described as a consignment item, we will not accept returns under any circumstances.
In the case of individual order requests
We do not accept returns of items that we have found and sold at the request of an individual customer. Although we will confirm the product with pictures before payment is made, we cannot accept returns of products purchased and sold on behalf of our customers for any reason.
We do not accept any one-sided returns due to high customs duties or refusal of receipt by the customer.
We will not accept any refunds for such returns.
Refunds
If the item you request is in stock, we will exchange it for an equivalent item or refund your money. In order to be eligible for a refund, we must confirm that the item is in the same condition as it was prior to the sale. Refund requests for items that have not been returned will not be accepted under any circumstances. All fees related to refunds, as well as shipping, customs, and other expenses related to the return of the item, are the responsibility of the customer. Refunds will be processed as quickly as possible, but may take from 5 days to 1 week depending on the payment method selected.
For international customers, refunds will be made via PayPal. If you wish to receive your refund by bank transfer, please allow 1 week to 10 days for the refund to be processed as we need to register your account. In such cases, bank transfer fees are the responsibility of the customer if the return is at the customer's convenience. This does not apply to returns made at our convenience.